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CIBC and Greater Toronto Airports Authority partnering to enhance traveller experience at Toronto Pearson International Airport

New multi-year agreement focuses on meeting needs of clients to bank when, where and how they want

TORONTO, Oct. 31, 2018 /CNW/ - CIBC (TSX: CM) (NYSE: CM) and the Greater Toronto Airports Authority (GTAA) are partnering on new infrastructure and service enhancements to ensure that the 47.1 million travellers who pass through Canada's largest airport annually can access modern banking services while on their journey.

CIBC and Greater Toronto Airports Authority partnering to enhance traveller experience at Toronto Pearson International Airport (CNW Group/Canadian Imperial Bank of Commerce)

Under a new multi-year agreement, CIBC is expanding its footprint at the airport to include a new banking centre, which will provide passengers a total of six CIBC banking centres throughout Toronto Pearson International Airport from which to choose.  CIBC is also working to deploy a team of Mobile Financial Service Specialists to bring banking directly to passengers and employees throughout the airport. These specialists will provide access to digital banking services such as travel insurance or foreign currency.

CIBC will continue to be the only bank servicing Toronto Pearson.

"CIBC clients and air travellers can bank when, where and how they want while at Toronto Pearson, thanks to our renewed partnership and commitment to expanding services," said Tracy Best, Senior Vice President, Mobile Advice, CIBC. "We will continue to make sure those travelling through this vital transportation hub have access to great services, including any last-minute banking needs they may have to ensure a worry-free trip." 

The renewed partnership agreement will also include the expansion of CIBC's newcomer welcome service to Terminal 3. The service will be modeled after the current program in Terminal 1, which includes designated meeting point space, comfy seating and CIBC staff available to discuss banking options.

"We consistently strive to be innovative in the experiences we provide for the millions of passengers who fly through Toronto Pearson every year. Partnering with CIBC has enabled us to do that in many ways – from the convenience of banking options to passenger relaxation spots to free baggage carts – our partnership has enhanced the options available for travellers. We know that the renewal of our partnership will bring even more value to passengers in the years to come," said Scott Collier, Vice President Customer and Terminal Services, Greater Toronto Airports Authority.

Passengers can find the following CIBC services at Toronto Pearson today:

  • Five banking centres
  • Over 30 foreign currencies
  • 35 ATMs
  • Precious metals, including collector coins, a great gift to buy before you fly
  • 45 Mobile Financial Service Specialists ready to assist from anywhere in the airport
  • Free baggage carts and lounge areas to ease the travel experience

About CIBC

CIBC is a leading Canadian-based global financial institution with 11 million personal banking, business, public sector and institutional clients. Across Personal and Small Business Banking, Commercial Banking and Wealth Management, and Capital Markets businesses, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/en/about-cibc/media-centre.html.

SOURCE Canadian Imperial Bank of Commerce

For further information: Olga Petrycki, olga.petrycki@cibc.com, 416-306-9760
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