TORONTO, May 8 /CNW/ - CIBC's client website, www.cibc.com, has received
the highest score in an independent competitive site assessment of the public
websites of Canada's seven largest banks and credit unions by Forrester
Research Inc.
    "CIBC has the strongest overall site," wrote Brad Strothkamp in his April
2008 report titled 2008 Canadian Bank Public Web Site Rankings. "CIBC
website's strong presentation, along with a leading credit card site for
shoppers, makes it a leader in Canada."
    "CIBC's site topped our Competitive Site Assessment (CSA) public Web site
rankings. CIBC's score was up slightly from its 2007 score," Strothkamp
continued.
    "Our focus is on ensuring that CIBC clients have a great online
experience," said Christina Kramer, CIBC's Executive Vice-President,
Distribution Services. "We continue to invest in providing greater access and
functionality to make it as easy as possible for our clients to find the right
information to help them meet their needs. This report just reinforces the
things we know our clients love about the site."
    According to Forrester, CIBC's website "handles task flow well by
allowing clients to compare cards right on the credit card overview pages,
view details, and apply in a few simple steps...CIBC effectively outlines
upfront information and eligibility requirements, setting up expectations for
the time needed to apply and when a response can be expected."
    In its fifth evaluation of Canadian bank websites, Forrester evaluated
the public websites of the seven of the largest Canadian banks using its
competitive site assessment methodology.

    CIBC (CM: TSX;NYSE) is a leading North American financial institution
with nearly 11 million personal banking and business clients. CIBC offers a
full range of products and services through its comprehensive electronic
banking network, branches and offices across Canada, in the United States and
around the world. You can find other news releases and information about CIBC
in our Press Centre on our corporate website at www.cibc.com.