CIBC awarded 2008 call centre industry service quality award of
    excellence for clients conducting self-serve transactions over the phoneTORONTO, Dec. 18 /CNW/ - CIBC (CM: TSX;NYSE) is pleased to announce that
its Interactive Voice Response (IVR) system received the highest customer
satisfaction rating in surveys by clients who used the IVR to conduct a
transaction.
    This accolade earned CIBC the 2008 Customer Satisfaction Award for
"Highest IVR Customer Satisfaction Self Serve" in the Service Quality
Measurement (SQM) Group Inc.'s Contact Centre Awards Program. This is the
fourth time CIBC has won this award.
    Interactive Voice Response is an automated system that enables clients to
self-serve using automated features to do most of their day-to-day banking,
such as checking their balances, paying bills and transferring funds. CIBC's
IVR system offers clients flexibility and choice on a 24/7 basis in English,
French, Cantonese and Mandarin. CIBC clients can also speak with a Financial
Service Representative 24/7 to get advice on products and services to meet
their financial needs.
    "We are honoured to know that our IVR system continues to garner top
marks for customer satisfaction," said Janice Wagner, Senior Vice-President of
Telephone Banking. "Our clients are telling us that we're continuing to make
telephone banking as easy as possible for them, which helps build and maintain
client loyalty."

    CIBC is a leading North American financial institution with nearly 11
million personal banking and business clients. CIBC offers a full range of
products and services through its comprehensive electronic banking network,
branches and offices across Canada, in the United States and around the world.
You can find other news releases and information about CIBC in our Press
Centre on our corporate website at www.cibc.com.